Taking care of our employees and guests has always been a top priority at Anakeesta. We want you to feel comfortable visiting Anakeesta so we are following recommended Tennessee Pledge guidelines. We have implemented the policies and procedures below. Please review our face masks procedures as new guidelines have been issued.
FOR OUR EMPLOYEES
TRAINING: Employees have received training on all COVID-19 health and safety guidelines.
TEMPERATURE SCREENING: Employees will have their temperature checked when arriving to work. Employees with a temperature above 100.4 or that exhibit flu-like symptoms will be directed to remain at home.
PERSONAL PROTECTION EQUIPMENT (PPE): Anakeesta is providing face masks to all employees to be worn while at work. Staff that handle money or food are wearing disposable gloves.
SOCIAL DISTANCING: Barrier shields have been installed at each register to ensure proper social distancing.
FOR OUR GUESTS
For the safety of our staff and other guests we ask that you visit the park at a future time if answering “yes” to any of the following questions.
Have you been in close contact with a someone who has COVID-19?
Are you experiencing any coughing, shortness of breath or sore throat?
Have you had a fever in the last 48 hours?
EXPRESS PASS: Discover the fastest way to the summit when you purchase the express pass! This limited capacity ticket allows you to choose the day and time you arrive at the park and go straight to the express lane to redeem your pass. Skip the line and get out of the crowd when you use your express pass, which is the same cost as a general admission ticket! Please note that the express pass is only good for the open air chair and DOES NOT apply to the enclosed cabin. Enjoy more time playing and less time waiting when you purchase our online EXPRESS PASS.
FACE MASKS: Per new mandates set forth by Sevier County officials, masks are required in all indoor facilities. As an outdoor theme park, guests are strongly encouraged, but not required to wear masks to enjoy all of Anakeesta’s outdoor attractions. However, effective Friday July 10, 2020 at 10pm, Anakeesta will be requiring masks in all of our indoor buildings including all indoor retail shops, restrooms, and Pearls Pie in the Sky ice cream shop. This mandate is not required for children twelve (12) years of age or younger, someone who has trouble breathing due to an underlying health condition, someone with conditions or disabilities that prevent them from wearing a face covering, or while actively eating or drinking. Please note that Anakeesta has masks available for purchase on the mountain. We ask our guests to please visit our park responsibly to help yourself and others stay safe.
QR CODES: Look for our convenient QR Codes posted throughout the park for menus, ride ticketing, schedules and waivers and reduce the amount of time waiting in line.
SOCIAL DISTANCING: Please follow our Sasquatch themed social distancing guideline you will see throughout the park and practice physical distancing where possible. We ask our guests to please visit our park responsibly and social distance whenever possible.
PARK POLICIES & CLEANING PROCEDURES
CHONDOLA: (access to Anakeesta Mountain) Cabins and open air chairs will be cleaned periodically (at a minimum every two hours) throughout the day. Family groups only will be loaded together in cabins and chairs.
RIDGE RAMBLER ADVENTURE VEHICLE: (access to Anakeesta Mountain) Families will be seated together. Please follow posted social distancing guidelines provided by your driver. Vehicles are cleaned and sanitized (at a minimum of every two hours) throughout the day
FOOD & BEVERAGE: At Cliff Top a hostess will greet you when you arrive. If a table is available you will be seated immediately. If there is a wait for a table we will take your cell number and text you when you can be seated. We are distancing tables and ask that guests who require assistance see a member of our staff. Employees will sanitize each table between use. We will limit seating to no more than 10 people per table.
At Smokehouse outdoor seating is available throughout the restaurant.
RETAIL SHOPPING: Look for our social distancing markers to follow proper distancing recommendations.
OPEN AIR PLAY AREAS: (Challenge courses, Treetop Skywalk, Vista Gardens, Anavista Tower and public play areas) Guests are asked to follow social distancing guidelines while enjoying these outdoor spaces.
MOUNTAIN COASTER: Fill out your waiver before arriving at the park HERE or look for the QR Code in the park. Sleds will be sanitized between each use.
ZIPLINING: Zipline tickets and waivers may be purchased online HERE or look for the QR code in the park. Groups sizes are limited to 11-people per tour. Guides are required to wear masks.
HAND SANITIZERS: Free hand sanitizing stations can be found throughout the park.
Anakeesta will update will review and these policies and procedures as necessary